The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. . Get paid hassle-free, directly from Tixel. The service and handling fee covers the end-to-end service delivery, from the time of purchase through to staffing at events, technology and support. 2018-2023 Tixel Pty Ltd. ACN 625 710 581, The safest way to resell tickets to any All Theatres and productions and sporting events should seek alternative partners. Report. All rights reserved. Fees. 6. All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. To learn how to buy and sell tickets on Ticketmaster, have a look at the subheadings mentioned below: In case the listing fails, make sure to revise the details or the Ticketmaster will not verify the ticket and you wont be able to sell the ticket. I went to the Sydney CBD Westfield HQ outlet of Ticketek, and they charged me $68 for the ticket then $7 Ticketek Fee + 1.95% Visa/Mastercard Ticketek Outlet Surcharge fee. (A .pdf).The transaction was finalised. I have this morning jumped onto my account to print the tickets to find they are in someone elses name AND that person only paid $352.80. You can also reach out to them through @TicketmasterCS account on Twitter. 7 days. bought twice on ticketek marketplace, no issues both times, i'd personally only buy secondhand tix on there so i know i can actually get in. Before I get into it, I would recommend waiting more than a few days for them to get back to you. Only option is to put in request online and then wait. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. The answer is simple by using online marketplaces like Ticketmaster and Ticketek. Introducing Fan-to-Fan Resale. If you did not find an answer over there, then you can submit a request through the sites Help Page. Terms state that payment would be processed 10 working days after event. You may even reserve seats and pay for them later. No contact details to chase, so far no tickets. Their customer service to follow up and right the problems is poor. Would I ever get the tickets! Ticketek wastes YOUR TIME like it doesn't matter. Ticketmaster vs Ticketek: your favourite artists concert is approaching soon, and the booking of tickets has started but you are not able to get tickets until the event day. large number of requests we have received lately, it is taking us slightly longer than usual to respond. (Maybe the large number of requests was due to the website not working. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. Along this process, Ticketek will ask you to choose a mode of payment through which you would like to get the money for the tickets. I've tried to contact ticketek through email but they haven't responded at all and its been ages. No reply emails or any form of communication. Hover over the Last Minute tab on the homepage and click on Deals. Not only did the 'Resale' site not recognise my email address (to which tickets had been sent for an event), it did not recognise the event when searched for under Artist or Venue. Barcelona vs A-league All Stars single ticket. Yes! I sold some tickets in January (17th) and it took two months (March 22) for the money to get into my account. "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. General. All; . Service Hours: 7 days, 9:00 am to 5:00 pm. After the event; I received an email stating that the buyer could not gain entry to the event as they required a "hard copy" of the ticket, that I would not be receiving payment for the ticket & that I was liable for a $100 administration fee. I can not believe in this day and age HOW BAD this company is. Therefore, it's impossible to speak to an actual person. Sell tickets directly from your Ticketek Account. I have not been paid yetI have taken the matter to the Dept of Fair Trading. : 2020314 : 8 : GIANTS Stadium, Sydney Olympic Park : CAT1 AUD$698, CAT2 AUD$598, CAT3 AUD$498, CAT4 AUD$398, CAT5 AUD$298, CAT6. ticket See Tickets. Offers a huge variety of selections and has almost every type of event listed on its website. Last updated: Jul 30, 2019 by Ticketek Marketplace (Deactivated) NHL Playoffs. Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. Yes please. When you look at the prices of tickets, they are reasonable, similar to any other marketplace. to save these credentials. Not only that, but Ticketmaster is now offering its services in across 32 countries and mainly deals in categories like sports, concerts, family and theatre events. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. Charges 30% fees in the total amount of tickets. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. as app-only tickets. Log in to your account and click on View our waitlists on the homepage. to then often have to go to their desk at the venue to follow up the issues. Scroll down and click the big "Sell Your Tickets" button. Has anyone experienced the same problem as me trying to remove their tickets from listing at Ticketek Marketplace but unable to? issues and conforming to regulations. I will NEVER buy tickets from this company again! Analytical cookies $200 Negotiable. If you choose not to sell your tickets via Ticketek Marketplace they should only be listed for no more than 10% above the face value of the ticket. ?DO NOT BUY TICKETS FROM TICKETEK! . aren't going This symbol means you're seeing tickets from other fans too. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. If you have mobile tickets, Ticketek sent you the special mobile links by email and SMS. TEG has today announced the launch of Ticketek Marketplace, an ethical ticket exchange for Australian consumers. I retried several times with the same result. ticketek marketplace fees. Customer support was really good too, they were polite and fast with replying emails. . 1,310 reviews. This email did not offer any assistance in resolving the issues i had. For Light Creatures please phone Adelaide Zoo on 8267 3255. We will only use them once to look up your active tickets in Before I get into it, I would recommend waiting more than a few days for them to get back to you. Just a thought.) As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. No. I would give it zero rating if I could! I sold my tickets, received an email that they were sold and that I would receive my money 7-10 days after the event. Easier and quicker to open up a back account and that takes foreverId suggest looking at your website and reworking it to fit modern day standards. Here, you'll have the option to click a button to say you're interested. We also ensure all reviews are published without moderation. Many of us haven't booked on line since COVID started, The site is worse than I remember. This is a review for Ticketek marketplace, run by Ticketek. Easy as. Both Ticketmaster and Ticketek offer platforms that are easy to use. They need a better system and more staff it seems. Then make an account with Atlassian. Not user friendly or time friendly . Find trending events near you. OriginalNumber5905 5 mo. Try to use someone else or let me know how I can get my refund. There is a Box Office located at West HQ. President Biden calls for limits on concert and sporting ticket fees. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Fred Jewelry Pretty Woman, Ticketmaster offers some more amazing services like TicketExchange and fan-to-fan resale service. Ticketek New Zealand Limited (Company Number 670708) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Ma November 16, 2018. is not on the list, Its capped at a little over the original price. Third-Party Resale Tickets: Everything You Need to Know. * They also charged me $100 administration fee (for what?!) If you think your issue is common, then you can first try looking at Ticketeks FAQ section. It did however advise that i could now get in contact with Ticketmaster Resale website via a hyperlink that they had provided in the email. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Still waiting for payment as at 9 Nov. Show More Buy guaranteed tickets for sold out events at a fair price. Save my name, email, and website in this browser for the next time I comment. Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. This can be up to 110% of the price you paid (inclusive of resale seller fee), or less if you wish. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. After you have posted the listing, you only need to wait for the customer to buy it. If you only have a screenshot (an image file) from a friend, but not the actual link You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. Buy and Sell Tickets. If you are an Australian aged 15 and above, join the rewards online community for free and start earning Ticketek Rewards dollars! Tixel is a safe ticket marketplace to trade tickets from Ticketek. If you are currently worrying about the same answers, then you dont have to worry any longer as in our Ticketmaster vs Ticketek comparison article mentioned below, we have presented a well-curated list of topics and information about both the services to help you pick your favourite platform. It will ask you where your ticket is, and then you can choose whether your ticket is in email, SMS or PDF. literally having the same issue right now, been more than 10 business days and havent received shit, Did you end up getting your refund? Tickets from $652. Wed 8 Mar, 23. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Why does Ticketek Marketplace charge fees? A: No, all tickets are only available within 72 hours of the performance date. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. If you received a PDF Help? Been trying for days. We may earn small commission from the products mentioned in this post. Maybe you can give it a try now and hopefully it works for you. We've got your back: all you have to worry about is getting to the concert on time. Has anyone had any luck getting their money back after complaining to the ACCC? Once seat selection is done, add your personal details and pay for the tickets. Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. *These tickets are also listed on Ticketek Marketplace if you prefer to purchase via the original seller, however the platform adds a service and handling fee ($17.95) a reissue fee ($14.85). All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. Trying to buy concert tickets on the normal Ticketmaster, tells me sale starts next day at noon and shows a countdown. Here are 8 tips for writing great reviews. Less missing out, more going out. My Ticketek; Gift Vouchers; Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Lasttix offers promotional services . It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course.The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. Indy 500 Snake Pit presented by Coors Light The Indy 500 Snake Pit presented by Coors Light is the ultimate festival of fun, friends and some of the biggest electronic music acts in the world - all while Indy cars roar past at 230 mph. I have the same problem and no where to report or contact. I was certainly given the runaround by others who I had dealt with. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. aren't issued All Tickets. Starting with experience, Ticketmaster has a couple more years of experience than Ticketek. receipt and SMS confirmation. The ticket scalping scene - politely called the "secondary ticket market" - has seen a huge change in the last few years, as dedicated resale websites have moved into the market. Does this mean there's actually no tickets left? I sent a message via the website and got the pdfs a day or so later. 3 hours ago. Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. tickets bought at $120, now selling at discount of $100. I submitted a written complaint, because they always respond in writing. I applied for a refund in August but have not been contacted. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. If you haven't received your payment within 10 business days, please check with your bank first that there are no pending payments before submitting a request. Here's what to do: Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. By purchasing a ticket, you agree to be bound by these Terms and Conditions. But if this happens I will complain to the Ombudsman again as I am certain there will be an avenue of recourse if the tickets are not genuine. Postponed and Cancelled Events. Your email address will not be published. Search. Where under TicketExchange you can exchange your ticket with others, under fan-to-fan resale service you can sell your ticket to another fan after being verified as a legit individual seller on the platform. Anyone can write a Trustpilot review. ticket looks like this you got a mobile ticket from Ticketek. Once you have selected your seat, you will be proceeding to add all the required personal details.

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