I posted the review here and Sandra replied to me. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Any that you do not require can be opted out through your online account. When they try to collect the rent, their speed is very fast. However, we will ask you to go through some security steps as part of our fraud-prevention policy. He hung up my phone rather than transferring my call to them. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. This company has the worst customer service I have ever experience in my life. Regus lacks personal approach The centre's staff are friendly and helpful. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Verification can help ensure real people write reviews about real companies. *Ts&Cs apply; participating locations only. Our coworking spaces are designed with collaboration in mind. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. This is a multi-location business. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After investigating we noticed that your online request was missing. BBB is here to help. Briana got my call. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. This course is a must for every manager who aspires to be a leader and a success in his or her career. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Here are 8 tips for writing great reviews. Not only that, it's hard to get hold of their accounting department. 4. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com We may have received incorrect data. Originally, total costs 20k THB, but end up with 50k THB. Manage your Regus account in one place and make bookings on the move. Log in to access all our services and products Email. Flexible Workspace Designed Around Your Needs. Prices are subject to change and will vary depending on the specifically selected products and services. $5520 Service Retainer on file. 1. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. She promised me that I could get it on October 19 because it took 48 hours. think about how low this company is. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Be part of a vibrant coworking community with dedicated desk or hot desking options. Were clear about this from day one. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Eventbrite page will show up only the start dates of all training sessions. Well guide you through the process. They are scammers, and incredibly dishonest. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. She would do her best to escalate my process by letting them know this terrible status. It's an automated process. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We have a team of specialists available 24/7 to help you find the best solution for your business. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. GO LITERALLY ANYWHERE ELSE. Avoid at all costs. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We also ensure all reviews are published without moderation. Turned up at 450 Bath Road, Heathrow. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. For a break between calls, browse the development's many shops and restaurants, or explore the . Requesting your retainer refund is very easy: simply log into your online account (i.e. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I still did not hear anything back yet. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. We may have received incorrect data. You should do so via your online account (www.myregus.com). I sent Briana of Regus an email about how the procedure was going this week. Remember me Location: Singapore According to its policy, the retainer took 30 days to get back to the tenant. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Lease period: April and May 2018 Because Regus prefers to hold that retainer as leverage over you. I was using virtual office space. After being in my new office they are increasing rent by 8.7%. I have requested a retainer refund for almost three months. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I have been renting an office space at Regus in Kings Hill for over 12m now. Regus are not transparent with their pricing. Company CEO: Linda Worthington I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. this is absolutely gross and scam. And we have the solutions to help you work this way. This will surely increase the credibility of your complaint. www.myregus.com) and go to the End Agreement section. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I sent an email to Briana and asked how my process going on? As expected, I didn't get any reply yet from Regus. Build an instant presence wherever you need to be, at prime business locations. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. *T&Cs apply. You should receive your refund within 30 days after your end date. One business week has passed since I post it here. Office staff are always friendly. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Your satisfaction is very important. Setting up an automated payment is straight forward and can be done through the online portal. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Receptionist only can communicate by email, even for the most important things for your business. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Browse our full range of products and services. I am so frustrated. Helpful (1) Alice C. on 9/22/20 Best regards,Michelle Spire. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. For clarity, you were also charged a retainer top up. We have a team of specialists available 24/7 to help you find the best solution for your business. I am a small business and cannot afford any of this. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. It goes against our guidelines to offer incentives for reviews. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. If you refuse to pay their bogus invoices they will send you to collections. Best, Lorraine Brule Global Customer Service at Regus. She replied to me by email that my case had been started. *We conduct corporate trainings on your preferred dates and location for no additional cost. If you were to take direct space or a sublease you would also see these fees in your rent annually. The company left an official comment on this complaint. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. October 19 Please could you send those details to me at lorraine.brule@regus.com so I can support you? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. DO NOT give them your payment info, DO NOT sign with them. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I would like to help you further in this matter but haven't been able to identify your account. * All prices shown are valid at the time of inquiry, based on 24-month contracts. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Its a healthier, greener, flexible, and more cost-effective way to do business. Sent numerous emails to account. Thats no big deal, makes sense. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. It is IMPOSSIBLE to get them to stop charging. Shady from Regus. Is this legal? : r/AusLegal - reddit So last week I logged in to cancel my membership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Get help. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. So now you can enjoy more, for less. Here are 8 tips for writing great reviews. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Office Space and Coworking prices are per person per month and are dependent on inventory availability. but when u need support / CS to talk and solve ur problems its literally non existant. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Companies can ask for reviews via automatic invitations. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Appreciate your immediate reply. It is clean and smart and well organised. I would love the opportunity to help further but havent been able to identify your account. Hard revenue focused. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. It goes against our guidelines to offer incentives for reviews. Thank you, Lorraine Brule Global Customer Service at Regus. Office staff are always friendly. DO NOT give them your payment info, DO NOT sign with them. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This review was chosen algorithmically as the most valued customer feedback. Please advise what can we do to get back our retainer refund? Absolutely unacceptable behavior. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. This company has the worst customer service I have ever experience in my life. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Service 110 Value 107 Shipping 48 Talk to an expert. Absolutely unacceptable behavior. I really thought that this company would be a good option for expanding our business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. And of course, they just charged me $244 for November. The company left an official comment to this complaint. That exception is made on the understanding that an additional service retainer is payable. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. That exception is made on the understanding that an additional service retainer is payable. Avoid at all costs. One time I was waiting on the phone for almost three hours. Develop, apply and embed the knowledge and skills acquired by this program to your organization. They are scammers, and incredibly dishonest. Lorem ipsum dolor sit amet, consectetur adipiscing elit. 2023 Trustpilot A/S. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Such companies should not exist. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Submit a complaint and get your issue resolved. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I will be taking legal action if this is not returned within 28 days (31/03/2023). Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end.
