Create an account to follow your favorite communities and start taking part in conversations. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. So, I don't think there won't be an issue with it. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You can only revoke a membership attached to an active class. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Gain trust and grow your business with customer reviews. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Be part of a vibrant coworking community with dedicated desk or hot desking options. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. How easy is it to get a hold of customer service at regus? Not sure if I can change the currency in the app. Membership: 2.3.1. Update: a big thanks to the Luton branch who actually decided to look into my account further. + Free Sample of Insurance Cancellation letter Template. Transparency is very important to us, and all services can be opted in/out through your online account. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. I had an error with their billing department which was 100% their fault. Regus received the letter and allowed me to cancel my agreement with them! Thank you again for taking the time to provide feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I understand that youre disappointed. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Your email address will not be published. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. If it has been longer than 30 days, please get in touch so we can investigate further. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Same here. Furthermore, it's our goal to make this an efficient yet very simple process. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Hi Josh, And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Find workspace. Event rooms, boardrooms, training rooms, and more. Has anyone successfully gotten out of a lease with regus? Is it through the same avenue as mentioned in this guide? The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Paid for parking online and have now received parking ticket from private company. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. I hope youll continue to serve more and more people and make their life happy and prosperous. Go to. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. This company responds to reviews on average within 3 days. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Just drop in to a location of your choice whenever you need a place to work. GO LITERALLY ANYWHERE ELSE. Lorraine Brule They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. * All prices quoted are valid at the time of application, based on 24-month contracts. If you don't reply to that email you get locked into a contract. And, as I am moving to another state, it won't be possible for me to continue with the same. Let us find the workspace that`s right for you and your team. Coffee/Tea - $35 per month You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts What actually are you reasons? but when u need support / CS to talk and solve ur problems its literally non existant. It is just because of the nature of my job. you pay $100 for membership for your first five months. We find it very unfair that for this reason you post a very visible, insulting and untrue review. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Building issues almost daily, with zero empathy for the tenants of their spaces. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Find out how we combat fake reviews. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Restoration Fee - $290 ($3.50 per square foot) I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. They charge an excessive retainer fee. You can call, but they don't know what's going on and have little to no authority to fix the issue. Hi Cami, Im sorry that you feel this way. I was using the regus for couple years. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Most, if not all, companies have an internal collections department or utilize a third party. Looking forward to getting your confirmation receipt. Troubleshooting common issues with Solstice Conference. This will surely increase the credibility of your complaint. Your days must be used within the month they are allocated. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. My expressed intention was to rent space for 1 month and for a quoted price of $650. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Thank you, I have never experienced such horrible customer service! I am a small business and cannot afford any of this. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. This has resulted in our staff not coming into work because of unfavourable working conditions. It should have been very easy to secure me as an advocate for the company. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Lorraine Brule Comfortable, professional environments. They will ignore your requests and continue to bill you. It goes against our guidelines to offer incentives for reviews. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Who has the free mental bandwidth to keep track? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I contacted Regus immediately to explain the situation and cancel my service. Dont believe them they are massive frauds. Build your presence fast, anywhere in the world. I understand and appreciate that youre disappointed, and would really like to help. Can I change my membership after Ive signed up? We found a responsible person where we inform her about the problem. they charged me twice and theyre being difficult.. please help. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. So, I would like to request you to cancel my membership with you kindly. This is to inform you that, unfortunately, I would have to cancel my membership with your club. It is a scam. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Our membership options give you the flexibility to choose how, when, and where you work. Sandra Melody Youre able to bring one guest per visit. Mailforwarding, Hi Martin, He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. No problem, just. Do not do business with this company. 2.3.2. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Global Customer Service at Regus. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Hi Dr. Carrie Jaffe, thank you for getting in touch. French has been your invoice and communication language since day one but Ive just updated it to English for you. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! No customer service, no support, hang up phonecalls,, no email reaction I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Thanks for your services, we will make sure we don't recommend you and take our business else where. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Any that you do not require can be opted out through your online account. Please could you send those details to me at lorraine.brule@regus.com so I can support you? So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. For a company as big as Regus to not have a complaints procedure this is appalling. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. I have been charged for restoration fees even though the office was not restored at the time of my move in. It is IMPOSSIBLE to get them to stop charging. Does anyone know how to get the GBP payment back? If not, let us think for a moment about the case law. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Can't believe these thieves are still in business/. This article was previously written by Matt Moffit. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. I can see those individual prices, but can you expand on how you would join DragonPass for free? Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. We sent them proof by email confirming that we could use the machines. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Yes, we do get it back, however for a small business this is substantial amount. Hi Shannon, As a result, your current term will end on 31st December 2022. Manage all of your workspace and business needs. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. please give me my refund. This answer was rated: . However, we will ask you to go through some security steps as part of our fraud-prevention policy. Give your team a place to focus, thrive, and grow, while we take care of all the details. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. endstream endobj startxref Can I roll any unused coworking and office days into the next month? The additional increase in your monthly fee is due to the annual indexation. Go anywhere but here, Hi Eric, thanks for reaching out. You have a business to run and our objective is to partner with you to help you grow even further. Is calling them the only way to do this or is there a way to do it online or via the app? There is non existent customer service department. Well, this may seem benign at first glance, but consider this reversal. Do not do business with this company! They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. No one would contact me over the phone. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. The complaint has been investigated and resolved to the customer's satisfaction. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Please email me at Lorraine.brule@regus.com with your company name and details. I read all the negative reviews here and I agree * All prices shown are valid at the time of inquiry, based on 24-month contracts. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. How do you update your credit card details? Interested in a new product or service? After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I have a Regus lease and have been trying to cancel the agreement for the past two months. Your termination will be automatically confirmed by email. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I had expected to be required to pay for 3 months through 2/28/22. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Nice offices and friendly people. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Share your photos and videos with others to prove the truth of your words. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Please remember that the retainer is refundable at the end of your agreement. The answer is: it depends who you ask. We call this the "Veeto Demand" period. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Regus flagged this review for containing harmful or illegal content.Read more. Why have me sign a contract if you aren't going to keep your word? Fully equipped spaces for gatherings of any size. Without further options, I contacted my credit card company and they put a stop on the payment. We may have received incorrect data. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. 205 0 obj <>stream Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Stay far away from Regus folks. I have now joined acquire and Regus. We have checked and cannot find any payment details set up in your account. i made an account a day ago and i tried contacting them to cancel my account. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. They reference their terms and conditions and just continue to charge me month after month. Get help. This does not affect customers who have a permanent space as these are reserved specifically for them. What steps can we take to get out of this contract and prevent them from suing us for the rental? I believe you must provide a 3-month notice (read your agreement). If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. 25% off. Desposit/Retainer - $700 A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. In case, there is any cancellation fee or refund, make sure to include the same in the letter. due to insufficient funds. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Best, I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Orangetheory has a 30-day membership cancellation policy. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. If it has been longer than 30 days, please get in touch so we can investigate further. It then states that you must provide this written notice at least three months before that end date. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Transparency is very important in everything that we do. It shows 16 British Pounds per top-up for me. Press question mark to learn the rest of the keyboard shortcuts. Anyone can write a Trustpilot review. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Companies can ask for reviews via automatic invitations. *T&Cs apply. Besides, the facilities provided by you are also impeccable. Why? Please fill in your details and a member of our team will contact you shortly. So many people saying the same thing. Using Solstice Conference to link video call to the equipment in a meeting room. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022.

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