A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. This putative lawsuit is related to a multi-state investigation that StubHub settled. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. All Rights Reserved. Bought tickets 2 months in advance for basketball game, never received them. Matthew McMillan Settlement Unsubscribe easily. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The reasoning is due to the financial impact form coronavirus. It is ridiculous. Do not use STUBHUB, they are not an honest business. For Daddario, that price was $6,200. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. 12/29/2022. FALSE. Show was cancelled on 12/29/21 the day of the show. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. SV is correct. Singh says the reasoning is the financial impact from coronavirus. Yes I have two events canceled from Covid that I did not get a refund. However, you've agreed to the terms and conditions of Stubhubs sale policy. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. 19. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. In the . StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. A California state court authorized the notice. Still have tickets to the cancellation. Less than two weeks later, StubHub amended its policy. Add me too please! The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The law required StubHub to refund all eligible buyers before May 3, 2021. The complaint claims that the company did not offer refunds for tickets to canceled events. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. 2023 The Hollywood Reporter, LLC. Get buying tips about Ticket Websites delivered to your inbox. Got my money back through my bank investigation. But these are unprecedented times.. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. The suit also calls for a return of customer trust. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Please add me I lost roughly $600. THEIR GUARANTEES ARE A LIE. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. 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StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Do You Have to Pay Taxes on Lawsuit Settlement Money? I listed tickets on StubHub, which I had done on multiple occasions. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Copyright 2022 Consumers Unified LLC. The suit also calls for a return of customer trust. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. It also asked for a reinstatement of the pre-March 20 refund policy. Please add me. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Many events this past month were canceled. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. ADD ME PLEASE! The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Furthermore, is there a class action suit against Ticketmaster? I chose CC. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Our content is intended to be used for general information purposes only. Top Class He also is very certain that the game is sure to be canceled. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Let us know in the comments! A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Please add me I have communication and documentation to prove stub hub is just keeping my money. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Fan rewards: Sign up for ClassAction.orgs newsletter here. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. your claim status, claim form or questions about when payments are Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. It also points to a recent spike in e-ticket sales, which increased ticket prices. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I purchased tickets via StubHub for a concert 3 months in advance. It is possible to request a refund on a purchased StubHub ticket manually. In April, when the suit was filed, MLB had . Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Shortly after, in May, StubHub . As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Privacy Policy | They're upset StubHub is refusing. 1:12. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Their customer service is useless and brain dead. Unsubscribe easily. Enjoy reading our tips and recommendations. The case is still pending, but will be heard by a jury. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. I want my refund from them as well. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Prices may be higher or lower than face value. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. I bought 2 tickets to a concert in SC that was cancelled. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". So Farley filed a credit card dispute against them, and won back his $600. Well start sending you the news you need delivered straight to you. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Emily Walsh. The complaint was reportedly filed by a Wisconsin man named. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Never got my refund, asked for compensation and never anything. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. But the company does not need to comply with the law to avoid liability. A California class-action lawsuit has been filed against the ticketing site StubHub. status of any class action settlement claim. I no longer have that card either and was concerned about that as well. I had to do all the work, not them. I was a part of this fiascoplease add me. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Its now 3/3/22 so thats 64 days since I requested the refund. Actions does not process claims and we cannot advise you on the "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Para una notificacin en Espaol, haga clic AQU. The case is based on an NHL game that was canceled because of a strike. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. I purchased OHL tickets the day before the game. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. The federal court ruling in the case is a consent judgment between the parties. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. 24/7 customer support: Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. It is the world's largest ticket marketplace. StubHub went a step further and simply halted cash refunds altogether. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. The company blamed the difficulty of recouping from sellers during the pandemic. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.
