Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA Transit; MARTA Police (Non-Emergency) 404-848-4900. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility. Riders' Advisory Council; . They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. A MARTA Mobility Service Agent will explain the service and/or mail an application. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. University Program. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Mobility Fares. The thirty (30) Minute Ready Window will begin at the stated Ready Time. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. . CCRs will provide a Ready Time when the trip request is confirmed. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Everybody needs their own. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Vehicle number and operators name, if applicable Requests to suspend subscription service until further notice will not be accepted. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Student Program (K-12) Group Discount. To view the full code, please visit Riders' Advisory Council; MARTA HOPE Program; . Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Atlanta, GA 30324-3330, Via Fax: 2. Mobility Operators are prohibited from administering medication. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Train Hours. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Customer Experience. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. MARTA's Fixed Route services include bus and rail transit services. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. The customer may write a letter requesting an appeal to: If you were issued a permanent card, your eligibility expires three years from the date of issue. Customer must arrive at work, school or appointment no later than 8:00 AM. Indicate the type of mobility aid used, and if the lift is required. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. traveltraining@itsmarta.com. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Overview Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. MARTA Mobility. 404-848-5000 . Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. MARTA Mobility does not access residential driveways. It is strongly recommended that a customer using a manual wheelchair have attached footrests. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. It is your responsibility to maintain the Breeze Card in good, useable condition. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Atlanta, Georgia 30324-3330. About MARTA. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Also please be advised that this card must be surrendered upon request by a MARTA official. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. 2424 Piedmont Road, NE *Unlimited rides for consecutive days beginning first day of use. Standard fare is $4. 6. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. You can also load stored value (cash) at the cost of $1 per trip. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Customers may also cancel via the MARTA website @ Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station MARTA Police (Non-Emergency) 404-848-4900. The goal: make life simpler for all our employees. This includes following or stalking passengers or employees. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Failure to cooperate with safety related policies may result in injury or loss of service. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. 1. Conditional eligibility (some trips). To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY It's part of making MARTA a transit system everyone can use. 2424 Piedmont Road, NE Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Please complete the You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. EXAMPLE: Customer prioritizes the Pick-Up Time. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. . . Appeals must be received within sixty days (60) of receipt of the denial letter. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Customer zip code, which is the password to access the automated system. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. If the visitors disability is apparent, this documentation is not required. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Five Points Lost and Found Office is temporarily closed. 2. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Customer Experience. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Local, Express, . Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Customers are responsible for providing access to gated communities or secured complexes. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. 404-848-5000 . Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Solicitation or selling goods or services without the express permission is prohibited. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Student Program (K-12) Group Discount. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Police (Emergency) 404-848-4911. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The application allows for the following online: MARTA Mobility Operators are expected to obey the same rules as our customers. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Customers with schedules that require frequent changes are not eligible for subscription service. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. The assigned Mobility bus is scheduled to arrive during this time. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please complete the To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Operators are not permitted to handle service animals. 2424 Piedmont Road, NE Please contact Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. For more information, please call Customer Service at (770) 427-4444. Customers may travel with one companion. How much does a Reduced Fare Breeze Card cost? This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). 404-848-5000 . Small strollers or carts must be securely held and not block aisles or passageways. Card or the customer must pay cash. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. A MARTA Mobility Service Agent will explain the service and/or mail an application. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen.

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