If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. -Kate. Have something to share about Lucy In The Sky? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. For international orders, any taxes or customs fees are the responsibility of the recipient. -Kate. Thanks for your feedback. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Two out of four of the dresses arrived by January. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? The stated ship times cannot be altered with the delivery method. - Kate, Hi Gosset! It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Absolutely terrible customer service. The quality of clothing is so bad. We want to make sure this gets refunded immediately. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 01/01/2016. Ordered 4 dresses in August 2022 for several events (totaling over $300). I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Please note we cannot ship express orders to University/PO Boxes. Hi Melissa, would it arrive by october 26th? Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. We may from time to time include third party links on our Website. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Check out what 6,964 people have written so far, and share your own experience. 1860 500 6633 is Tata Sky WhatsApp customer care number. Hi Kaylyn! They have a great live chat setup and I like that they're always ready to help. Do you agree with Lucy in the Sky's 4-star rating? Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. -Kate. I had a few concerns about my order and my online team member Danielle M. was very helpful. Horrible customer service. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I was horrified. Here are 8 tips for writing great reviews. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Cassandra M. went beyond. We're so sorry to hear about the order. Free Shipping Worldwide, over US$50. The cost of foreign products and services may fluctuate. Tip for consumers:Do not buy from this company. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Article created 4 years ag If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Sorry to hear that you had trouble reaching out to us. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! -Kate. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. If you are in between sizes, we would generally suggest to order a size up. You can email us at resolution@lucyinthesky.email! Facebook is showing information to help you better understand the purpose of a Page. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Registered: 04-01-2009. on 10-08-2013 09:47. She answered all the questions we had quickly and gave good advice. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I know it's still only Nov. 15 but I do not think this dress is coming. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Incredibly scammy and misleading. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). i live in texas and ordered a dress on sunday earlier this week. Hi Veena, Thanks for your feedback. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! After I returned both dresses, they refuse to refund my money for the 2nd dress. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. | Read 181-200 Reviews out of 6,679 You must not establish a link from any website that is not owned by you. Please email us at resolution@lucyinthesky.email. Customer service is awful. Hi Chloe, Thanks for your feedback. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Please email us at resolution@lucyinthesky.email so we can assist you further. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) It is an eligible payment method for all U.S orders over $35. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. 1200 Wall Street, Floor 2 This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I HAVE NOT RECEIVED MY ORDER. As soon as you place the order, it is processing on our end. If you want to make a complaint to the Sky customer service team, they can be reached on . Search Full List of Executives. Check out what 6,864 people have written so far, and share your own experience. Shop now at www.lucyinthesky.com. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Mar 16, 22 (Updated: Sep 23, 22) If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. We want to make sure that this refund goes through immediately. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Please email us at resolution@lucyinthesky.email. Sky Support Email. Order from a different boutique. Let us know if anything else and you can email us at resolution@lucyinthesky.email! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Moving home . Products used:None package arrived too late. This is a generic card error - this means that your bank is rejecting the transaction at this time. Verification can help ensure real people write reviews about real companies. Thanks for your feedback. Please email us at resolution@lucyinthesky.email if anything else. For my troubles, I've been offered a $25 store credit. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. I feel tricked and pissed off. We will not be liable if for any reason this Website is unavailable at any time or for any period. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Tip for consumers:Absolutely no refunds unless it arrived damaged. Please email us at resolution@lucyinthesky.email so that we can better assist you! I don't think you got it! The 24/7 chat is turned off and nobody bothered to respond to my email. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Return policy is awful and as slow. 90015 You will receive your tracking number once your style/s have been shipped. Thanks for your feedback. Lucy in the sky is a great company from products to customer service I am always satisfied. i ordered 2 dresses october 2 and need them for october 11. thanks! LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We have no idea when the dress will arrive or if it will arrive on time. Lucy in the Sky, Inc. operates this Website. Article created 4 years ago. Share. There are no fees if you pay on time. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Lucy never replied to me or PayPal. Lucy In The Sky. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I ordered a dress on October 2,2019 and still not dress. Products used:Still waiting for it to arrive (for 6 weeks)! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. I threw out all the clothing. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. This will be automatically applied to your account attached to the email address used for the order. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Hi Grace, Thanks for your feedback. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Thanks for your feedback. I have never been able to complete a return that quickly. Either you embrace "diaper astronaut love triangle" or you don't . We're so sorry to hear that there was an issue with your order. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. They have such cute styles, but the clothing quality is so bad. Needed it for Feb 25th. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Most dresses are see through material with zippers stuck. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. These companies are a dime a dozen, you can 100% find another that actually values customer service. You should check this page from time to time to ensure that you are happy with any changes. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Thanks for your feedback. Your card will be debited immediately upon authorization being received. I've made several purchases on different occasions from this store and nearly all of which came with problems. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I am so disappointed and will NEVER ORDER AGAIN! I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Really bad. Hi Bailey! Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Date of experience: 04 February 2023. Merry was very friendly, professional and helpful. They weren't rude per se, but they were deeply unhelpful. - Kate, Hi Paula! But, not to worrythey charge your credit card as soon as you make the order. Tip for consumers:Cannot get a refund, only store credit. They have a wide variety of clothes and accessories for men, women, and children. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. She responded quickly and answered all my questions. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Not only was she patient but she was quick and so attentive. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. The customer service and chat support feature here is great and really easy to use. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. -Kate. We do try and post a disclaimer that this does happen with sequin styles. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Write a review Sign in. It said delivery between 9/30 and 10/12. If i order now when i will receive it? Followed up shortly after the purchase to make sure everything was ok. Hi Mandy, Don't take the risk and give them your money. It goes against our guidelines to offer incentives for reviews. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Totally disappointed! Thanks for your feedback. Do you agree with Lucy in the Sky's 4-star rating? Daughter bought a dress for homecoming from this site. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. If anything else you can email us at resolution@lucyinthesky.email-Kate. Pepper's Lonely Hearts Club Band. We're so sorry to hear that you had issues with your order. GetHuman does not work with Sky's customer support operations, directly or in any . WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? See Profile. Hi Lily, If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. | Read 5,961-5,980 Reviews out of 6,593 I ordered my daughter's homecoming dress on 9/20. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Thanks for your feedback. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Search. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. . Designed in Los Angeles - New Arrivals Weekly. 0800 230 0202. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Yes, it says so on the website -- READ THE FINE PRINT. Number of comments: 0 Her mom (Gene's mother's sister) has moved to France. I had talked to 2 other reps there and they did not help AT ALL! I emailed on 9/16 noone has contacted me. Our cut-off for same-day express shipping is 1pm Pacific Time. If you need your dress for a specific date you might want to find a different one. Not Available. We're sorry to hear that you had issues with your order. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Critic England, United Kingdom. How often does the website restock? This document governs your relationship with www.lucyinthesky.com (Website). You can email us at resolution@lucyinthesky.email! . We have a range of ways to get in touch for new and existing customers. All international orders are shipped with DHL International Packet Plus. Save ur money and timego to windsor insteadur going to end up there regardless. Images copyright 2023 Lucy in the sky inc. All rights reserved. In the case of any change-of-mind or sizing issues, we offer store credit. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. This is the one Sky contact number constantly referred to as being dedicated to customer service. Categories. Products used:None, sizing too inaccurate. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Message KYLA via the following: I'm so frustrated because they don't have a phone number. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. This site promises to ship an item by a certain date. For further information, please visithttps://help.afterpay.com/hc/en-au/. I never got any notification from them that my dresses would be late or anything.

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