That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . There is undisclosed damage to the item. So buyer filed a claim for a return with eBay citing wrong item sent. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. I talked to manager and simply were told nothing can be done. Should I contact the postal service? Message 1of 30 i think someone is trying to scam me like this to. Hey Im kind of new to mercari and Im really nervous. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She may have forgotten she purchased this one as well but from you. And while I'll be cordial, it doesn't bode well. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I ended up having to give a refund in fear the buyer is going to give me bad feedback. I have to take her to court! Press question mark to learn the rest of the keyboard shortcuts. 04:18 PM However, for large packages and certain types of express service, UPS is the cheaper . Does it look like your packaging, apart from the labels and the stickers? 4) Request return shipping label credit as buyer made false claim. She got her full refund back and kept the ring! They will call the number you have on record for this account, so make sure that's correct before you start. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. I just wanted someone else to take a look at the photos and tell me what they thought. You are welcome to file claims and police reports. I did became a pain with calling everyday and today calling 5 times. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. When a buyer wants to return an item and be issued a refund, here is what you do first. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Either way eBay will make sure the buyer gets their money back right or wrong. Learn the fundamental steps for running an eBay business. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I manufacture them myself and sell for only one price. I can't really remember what specific package I mailed it in. PayPal Seller Protection exists to help sellers trade confidently on eBay. Thanks for this suggestion. Seller deleted listing immediately after purchase? Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 26-05-2020 The buyer pays quickly, and you send the item without concern. Its usually not a good idea to trade with accounts that have bad feedback. This sounds exactly like the issue Im having! So eBay accepted the return. I did all of this. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Tune into our last eBay for Business podcast episode of 2022! Remember to be persistent when you are in the right and can prove it. Create an account to follow your favorite communities and start taking part in conversations. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Dollars. Update 2: So my next step was to file claim with UPS. . Copyright 1995-2023 eBay Inc. All Rights Reserved. So eBay took the loss when they refunded me. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. What to do when wrong item received, seller requesting to send to other buyer. I'll go over how it happened, what I did to fix it, and how you can. The buyer will pay with a fraudulent check. eBay will not assist with a transaction that occurred beyond its purview. In this case, the purchase may be completed without flaw. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Just trying to understand. I've never owned/sold a necklace like that. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I've only had to use these pics a few times but they save a lot of hassle. eBay somehow refunded the buyer automatically when the return was delivered. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Did you include the reference number on the label? Same thing just happened to me and I was able to keep the earning. But at least it was worth somewhat close to what the item I sent them was worth. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I have no idea how to get on the phone with a live human being? $15 each. It is a site to get quality at the best price and sometimes I make 50 cents. 26-05-2020 You can always appeal later. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Sizes: XS to 2XL. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. 03:13 PM. Cheaper seller scam: Made sure we sent all images to amazon as it was within 30 days of purchase. Copy and save both forms before submitting them. Fabric: Polydex. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. If you get the item back as a buyer you have the option to relist and recoup your outlay. Can Usps Tracking Be WrongPost Office have such a horrible . 10/31/2020 at 3:54 pm #83017 Antique Frog If they do then you have to either refund or call eBay and try to make your case. If you find an item on eBay that you think is fraudulent, report the listing directly. No they dont. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. A buyer will offer to purchase your item and send a larger payment than required. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. We had a top where it was returned with snot. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Someone did this to me a few months ago. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Some are targeted at buyers, others at sellers. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Person buys 2 things. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Dispute the refund. All items are made out of High Quality fabric. Im concerned this is a scam. I stopped shipping to Canada because of customs problems. Other platforms I never had a problem with over 6 years. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Put your blame where it belongs with Chinese sellers! If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. 06:44 AM Ebay going to shit with scammers abusing the money back guarantee. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Yes it would be a pain. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. man!! on Omg I JUST heard that same story!!!! If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Then gets mixed up on which item was wrong. Plus get a receipt from USPS. 04:02 PM. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Select Order Not as Described. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Or you can specify that the addressee must sign for the package or letter. I really feel like I am not getting any protection from scammer buyers on eBay. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. You can request that the buyer send the item back to you immediately. Before you start your Missing Mail Search, you will want to double check the status of your package. The final resort is to submit a missing mail search. on I know I have to send the refund regardless, right? - edited They also have to protect their buyers from fraudulent sellers. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? In most cases, the refund takes 3 to 5 business days to process. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Accept it and issue return label. 1.6K 17K views 1 year ago Every so often mistakes will happen. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I have 100% seller feedback. Go to ic3.gov and fill out the internet crime form. Both early political pieces. package or mail missing? Somewhat new, never had this happen before. Supervisor told me to hold up on Police report and wait for UPS to step in. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. How were you able to call eBay? Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Buyer pretended the item/ring was not as listed. Honest mistakes happen. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Finish enrollment at any CLEAR airport location next time you fly. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. 09-10-2020 Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Then find one of the facebook groups for sharing scammy ebay users and share his username. I told them to send it back to me and I'll give them a refund. You can chat with other sellers about anything to do with running a business on eBay. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. A collectable which I still have. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. 01:37 PM, on That has happened to me. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. They never sent it back. Those labels are a lot bigger and I never cut them to a smaller size. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. When you issue a refund to the buyer They'll be refunded through their original payment method. Offer to send the copied forms to an ebay chat rep. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. How do i handle this? That is not the package i sent your cosmetics in. You take pics of box, item and serial number? Press question mark to learn the rest of the keyboard shortcuts. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Visit the nearest USPS location and fill out a request form. I sold 4 of the same items. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I have multiple people selling my exclusive product for less that I sell it for on Ebay. The buyer confused me with another seller. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. But so far no response from buyer. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Or just take back the item. The status says the item was "Delivered to agent," so the item shows as delivered. I mailed a limited edition eye shadow palate to Ontario Canada for $90. This was shipped by Global Shipping Program. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. USPS is the most trusted delivery service in the USA. Here are some of the most common ways eBay sellers are scammed. Privacy Policy. His failure to reply to me or send pictures until after Case was decided on his favor was strange. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense What would you do? After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Cause his photo shows a like kind of item but not the brand or pattern I sent. The buyer received the wrong item. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. What if the buyer is not trying to rip you off but simply made a mistake? Otherwise she wouldn't have bothered. 09-10-2020 I also ask if you have me mixed up with another seller you've purchased from recently. . Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. 26-05-2020 Explain it to him like you explained it to us. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. on 11. So supervisor said I will close the case in your favor. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Was full of marks. I suspect someone may have been tampering with mail and package in the delivery system. 26-05-2020 Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. So we repaired and return an annoyed customer but couldnt do anything about it. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Do I have to go ahead and refund no matter the circumstance? Thanks for the policy violation on your part eBay. The other thing that is suspect is their account was created the day they ordered the item. They look the same to me.. on So it sucked having a negative mark on my account but it was the only thing I could do. Those are not indicative of any scam. Press J to jump to the feed. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I agree. I never sold a necklace on ebay period, and never saw that one in my life. Did you try talking with the buyer? Ask if they want you to dispose of it or return it to them. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Disputing the chargeback can take a lot of time and hassle on your behalf. Yeah you filing that stuff 100% does nothing. Theyll tell you to file a report with the police and then wash their hands of the matter. Buyer sent me picture of something different in the box. why it was refused and Never heard back. Funny thing he could never tell me what he claims he got or send me pictures. A buyer happily purchases your item. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. 01:24 PM. The item could have gotten mixed up during a customs check? For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. If he ghosts you, you scared off a scammer. Zero money was left over. That photo looks like your shipping label stuck on top of another shipping label. Explain that you used a box, not an envelope, if that is the case. Click on Send. Listen to this weeks podcast to hear sourcing methods from a seller! As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). It is better to talk with them first before doing this. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I once again immediately had them call me to dispute this. I asked for a picture from the buyer and it was some plastic item. I wanted to get some advice before I contacted, but I had planned to, yes. So, that explains the different labels and (possibly) the Fragile stickers. Example: The listing said "new," but the item was clearly used. It's tough dealing with customer service when they're all Filipinos who don't understand or care. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Attached is a picture of a side buckle and the package with address label. It also looks like the original label is a printed label, cut out and then taped on. ive had power sellers defraud me for a 50 cent lowes coupon. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Record any serial numbers or unique codes. Help for buyers and sellers. Example: You bought a table, and it showed up with only three legs. It sucks. I sent a seller an offer on an item and she accepted. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 2. There are two occasions in the tracking updates that says it was rerouted due to processing error. 2) Buyer most likely will open SNAD return request. If not, fuck them and continue onto arbitration per their terms and conditions. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I had a customer contacted me that the item was damaged in transit. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. New replies are no longer allowed. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Could you explain a bit what steps you take when shipping? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Choose "have us call you", that's the best option these days. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. To cancel your order: Go to My Purchases. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If you have been scammed, well show you the steps you can take to report it. In order for it to work, sellers must provide proof of item delivery. But I would like to reach more buyers. As you sent it recorded delivery I am assuming it had some value to it. Good for you. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. 2023 Comparitech Limited. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Aamzon advised we can do what we want. 26-05-2020 Answer (1 of 4): Hi. Copyright 1995-2023 eBay Inc. All Rights Reserved. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. This is why I take photos of the item with the eBay paperwork. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Five! Gift card scammers reach out to victims by phone, email, or social media. You would want your copy to be short and engaging, informative but not stiff. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. 04:28 PM. Thx for the link to reporting a buyer theres a couple people I need to report. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. This is a type of blackmail. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Two moths ago, a parcel comes back. If they bring eBay into this, do I stand any chance at all? I guess it depends on whether the item they are sending back is worth paying the shipping on. The item ordered was a coil of hook & loop tape. I dont understand why he thought that she wouldnt notice? A little detective work might find the answer. The buyer then tried to repeat that same scam several times.

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