Desired outcome: Information provided by various external sources. The drought category in England has reached the most severe designation of severe drought. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. That's exactly the case with the Amex Platinum card. After an But it is for us. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. They offered us a 150 dollar non refundable credit to be used onboard. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. I had insurance and filed a claim. It will take a lot for us to travel with you again. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We paid for Travel Protection Check here before booking an award fare. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Virgin Voyages. Claim your profile to access Trustpilots free business tools and connect with customers. They refuse to accept the fact that they changed the terms of the contract. . A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. I have always liked Viking cruises and have been on 13, counting the one I am currently on. That is all it took, I was hooked. The photo is from my first premium, international award flight in 2012. For information about your specific voyage, please log onto MyVikingJourney.com. However, I believe the policy is rather onerous. return trip Munich to EWR We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. My bag didn't make it. I had to cancel due to ill health and provided over five months notice. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Obviously a 2 week notice was impossible in our situation. I'm with Robin (see below). Booking # XXXXXXX We have had to cancel our river cruise because of their ludicrous covid policy. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". We will be again canceling our trip. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Look at the Mekong you dont cruise in May, June, July and August because its too hot. We booked the *********** cruise with Viking prior to COVID *****************. You dont know a week or 10 days in advance what will happen with the water levels. These two rivers are the most popular routes in European river cruising. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. The dream vacation I have waited for 8 years has gone down the drain. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Viking, please give an explanation. Enrollment required. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Other viking customers from ******* on the same cruise were also booked the same flight. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. This site does not include all card companies or credit card offers available in the marketplace. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Why? Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Why all other passages under the same situation had no such problem were not explained by Viking. My husband and I were excited about our long awaited cruise next May. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. This is insulting and is clearly bait and switch type behavior. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Change of travel requirements after full payment received/ignoring request for full refund. Courtesy Sheila Davies. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. I checked with many countries and all their restrictions have been dropped. The confirmation email said cancellation for any reason loss of deposit. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. This site does not include all credit card companies or all available credit card offers. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Viking's move follows announcements from other cruise operators saying they are . Disassembling the shades on the sun deck. Should your cruise be canceled, the cruise line will also offer compensation. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. 05 Aug 2022. We paid some #10,000 for premium air. Applies primarily to to bookings with the following content. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. They can go up, they can go down, rain can come in.. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Viking is bringing back river cruises to Europe in July. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. The whole experience was a disaster. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. We may receive compensation when you click on links to those products. A drinks package at the original cost, when I first tried to book it. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). We paid for the trip and had trip insurance. Telling us that a voucher has no cash value is a shoddy business practice at best. We use dedicated people and clever technology to safeguard our platform. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Yazmin Hope and Libby Gallagher I had paid in full, weeks before, so have been penalised through no fault of my own. Their ad is wonderful but after all is said and done it is all crap. An apology is not good enough. Learn more. There is rock on the bottom; theres also this little house in the middle of the river. Not enough for the money hungry cruise line. Before you decide to. I am writing about booking number 7045921 sailed Jan.12 2023. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Only Viking can make the appropriate reservation. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. This happened 52 days before sailing. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Viking already runs a number of river cruises. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. I purchased two of each of the following through ACH: Companies can ask for reviews via automatic invitations. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. These levels can swing widely both up and down. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. Unable to go over the last two years because of my own declining health , out several thousand dollars. They just decided to keep our hard earning money. Submit a complaint and get your issue resolved. London was on an older plane with 3 seats on the left and right. Maximum capacities of 164 passengers and 47 crew. Princess Cruises | Travel Requirements & Safety Protocols. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Karin Price Mueller | NJ Advance Media for NJ.com. They would fly to Italy and take an 8-day Viking River Cruise called . It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Risk-Free Guarantee: How it Works I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. I told a member of staff about this and was directed to use a toilet on the top deck. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland You can see why people are worried. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I purchased a cruise for my wife and myself then Covid hit. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Think 3 times before booking with Viking!!! Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. They have no intentions of giving my money back .Do I not have any rights? US. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Scheduled and rescheduled elder family care and pet sitting services. Please view our privacy policy for details about the information we share with our partners. View all of our Luxury Cruise sailings and offers.

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