If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Is Appalachian Power the same as American Electric Power? Utility and heating disconnection laws - Need Help Paying Bills If the elderly household is low-income and includes a minor, the protection against termination will apply. Delay disconnect for 30 days with medical certification. What are some of the advantages of conservation easements. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Is AEP energy a competitive energy provider? New Jersey Legislature - P.L.2002, c.62. Prohibited when heat advisory from the National Weather Service is in effect. Disconnect ban if health of household member would be adversely affected, need medical certificate. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Request a letter Consumer line: 502-564-3940 or 800-772-4636. Report a Problem. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Limit the use of My Sensitive Info | Consumer line: 404-656-4501or 800-282-5813. If you continue to use this site we will assume that you are happy with it. Customer may request an extension. AEP customers targeted by scam claiming power will be shut off No disconnect if customer agrees and adheres to payment plan. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. All Rights Reserved. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Ban for special circumstances such as extreme weather or life-threatening situation. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Certification of licensed doctor or health practitioner is required. Disconnect Policies | The LIHEAP Clearinghouse - HHS.gov No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Disconnect prohibited if customer agrees to a payment plan. Utilities are required to offer payment plans to customers in danger of disconnection. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. AEP is more than just an energy company. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. When you opt in, we automatically fill in your ID from then on. Business customers, please contact us. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Shale Oil and Gas Location. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. When you opt in, we automatically fill in your ID from then on. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . No disconnection if a customer enters into a deferred payment plan. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. No disconnection if customer agrees to and adheres to payment plan. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. If you have forgotten your security code, please call 800.672.2231. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Consumer line: 800-522-2404, Salem: 503-378-6600. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Is AEP disconnecting service in VA? - Cutlergrp.com Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Several of Arizona's energy vendors enforce moratoriums with varying criteria. No disconnect if customer agrees and adheres to payment plan. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Before you start, make sure you're not a current customer. Modify home service No disconnect if customer is on a payment plan. Disconnect is prevented if customer agrees and adheres to payment plan. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Customer is required to enter into a payment plan. No disconnect if illness would be aggravated, need statement from doctor. Information on other non-recurring fees is Our simple transfer service makes it easier. If you have forgotten your security code, please call 888.710.4237. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Temperature. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Disconnection is prohibited if customer agrees and adheres to a payment plan. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Traditionally, utilities send a metering service person to connect or disconnect the meter. No disconnect if customers enters into a deferred payment plan. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Customers may utilize the winter reconnect order one time from mid October through mid April. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Must allow customers to pay balance over next 6 months after winter moratorium. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. We welcome your ideas and feedback. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. is aep disconnecting service - Sochamanagement.com Utilities are required to offer a deferred payment plan. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Also, cannot shut off a service that the resident needs to run. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Full Outage Map. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Tree Issues 30 day delay and 30 day extension possible in case of life threatening condition. News Releases. Consumer line: 501-682-1718 or 800-482-1164. 1 ago. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Consumer line: 866-380-9816 or 919-733-9277. Calling regarding service disconnection is something Porter says AEP will never do. 30 day disconnect delay with medical certificate, may be renewed 2 times. Butte, MT 59701. Terminations are suspended for 55 days when people apply for federal energy assistance. AEP Ohio disconnects questioned-Lima News. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Requires PUC approval. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Delay disconnection for 20 days if the action would adversely affect the health of a household member. If you have forgotten your security code, please call 888.710.4237. Customer must pay bill in installments within the next 90 days. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. State Disconnect Policies | The LIHEAP Clearinghouse - HHS.gov Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Households that do not honor the payment arrangements. Protection for customers entering payment plans; special notice and links to assistance agencies. Customer must agree to payment plan. However, smaller water, gas, electric and wastewater. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Cookie Settings| AEP Texas Central service area Date: 03/01/2023 . SWEPCO disconnecting service for businesses for nonpayment; residential Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. It has been in business for over a century, starting operations way back in 1906. The latest reports from users having issues in Canton come from postal codes 44709. No disconnect if customer agrees to payment plan. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Need to pay your bill, report an outage or get service for your account? No disconnection if customer agrees to and adheres to payment plan. Table of Contents show What Is AEP Central? "We will never call you about your bill." AEP warns of - WDBJ However, if youre moving to another AEP address, use our transfer service form. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings.

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