Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. My Ticketek Gift Voucher has no Voucher ID? We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. 3- 12 - Junior Ticket. The app also uses your location to alert you of events currently being held at specific venues. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. These tickets will be cancelled and reissued in the name of the new ticket owner. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. An administration fee of $10 will be charged. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. For security purposes, you must still enter your password when purchasing or updating your account details. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Enter the required information in the fields provided. Are Refundable tickets offered on Gift Voucher sales? Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Can I sell tickets using online auction sites like eBay? When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please note there maybe no replacement for General Admission tickets. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. If you purchased online or through our call centre please contact Customer Service for further assistance. Can I use text or download images, photos and videos from the site? The email account that the message has been sent to is closed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. My address has changed. Restricted view refers to seats that have restricted viewing of the stage or event. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. However, some events will have unreserved seating where it is first in, best seats. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). There was a problem with the email server that the message was sent to. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? How many tickets can be delivered by Mobile Ticket delivery? There are so many people queued up outside the MCG, waiting to get in. You will need to provide some form of ID so that staff can access your Ticketek account details. Don't worry though, until you finalise your purchase the value will remain on your voucher. No, for the first release, the app will only be an iPhone app. Check your billing and account details. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Where can I find my AFL Membership number? All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. %PDF-1.5 The email account that the message has been sent to is full. Can held seats be purchased through any other channels? Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. I had the opportunity to study abroad in Australia during the summer of my Junior year. General Terms and Conditions For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. How do I add my mobile tickets to my Ticket Wallet? The Payment Form will display detailed information on your ticket purchase. We sell tickets on a "next best available" seating system. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. chevron_left. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. General Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Request details from Ticketek when booking your ticket. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. How do I gain entry to the venue using Passbook? We liaise closely with event organisers on matters related to ticket scalping. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Sell tickets directly from your Ticketek Account. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. No, there will not be a priority system in place for AFL Members dining in 2023. iPad, tablet PC, laptop) to gain entry to an event? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Group discounts may be offered but do not apply to all events. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. No. What does General Admission (GA) mean? You may be required to submit to a search of your person and/or possessions before entering the event. Why does the app ask to use your current location the first time it's opened? Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile.
