In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. You should obtain an up-to-the-minute weather report prior to your visit. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Person upgrading used admission ticket must be present to complete transaction. Apologies for the confusion. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Groups refunds will be given in the same manner that payment was made. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Commercial photography, videotaping, and recording of any kind is prohibited. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Tickets will be confiscated if altered in any way. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. You will receive a parking permit when you pay $30 at the tollbooth. We offer both Regular and Unlimited TimeSaver options. Social distancing is also in effect on all rides at Dollywood after COVID-19. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Do not cross any fences, chains, landscape areas or other barriers. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Dollywood was originally scheduled . Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. Operating hours for the entire season are published as soon as they become available, but are always subject to change. . A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. We are unable to make exceptions. Then on that next page scroll down to retrieve your digital tickets. PLEASE READ IT CAREFULLY. In response to the COVID-19 . Everyone is required to wear mask & social distancing. With the new "reservation" system in place, I am a bit worried about locking. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Pets are not permitted. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Please see our. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dollywood has . We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Several Dollywood eateries offer kids' meals. Ride Wait Times are visible once you are on property at Dollywood. and . Input your details into the refund policy generator below and . The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. Walk, dont run. Rain Checks are not available for Season Passholders. For your convenience you may have your hand stamped at the exit. Disability license plate or hang tag must be visible. By David Angotti - June 15th, 2020. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Your child will be measured by a Dollywood Host and given a color-coded wristband. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. If this occurs, please return any forfeited comp admissions/meal vouchers. Published on March 15, 2021. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. If you need to return an online purchase, please use our mail-in process. Park Hours Sign In | Register Search. Otherwise, your groups refund will be adjusted accordingly. Depending on the time of year, some days at Dollywood can be less crowded than others. Upgrade pricing varies. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. Please call 865-428-9553 or see our Auditions page for more information. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. And for new and existing bookings created by Jan. 31 for any sailing . DollywoodYes. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. All tax rates are subject to change without notice. COVID-19 is a disease that has affected most, if not all, countries in the world. Heres a list of the most-commonly asked questions", "Its a valid question. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. During storms, re-opening will be based on when the weather has moved away from the park. The fee is $18 for a single; $20 for a double. Dollywood reopened on Friday for its 36th season . But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. Please note that changes may occur at any time, based on available public health information. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. I get it. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . Coronavirus. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. I am sorely disappointed in Dollywood and their staff. Operating hours of Properties are subject to change without notice and without liability to Herschend. Weather was great, This is the version of our website addressed to speakers of English in the United States. Discounts are available when purchasing multiple daily refill mugs. More Time, Less Wait! Changes to season passes. 2700 Dollywood Parks Blvd. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. My biggest issue was just the waiting in line. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Simply use the zip code "37863" on the weather website or mobile app of your choice. Follow instructions from employees regarding operations and procedures. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Dollywood is committed to providing a safe and enjoyable environment for our guests. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Groups refunds will be given in the same manner that payment was made. A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Passholders are required to have a My Dollywood Account when renewing online. You can view height requirements on each ride page on the website. Dollywood, originally scheduled to hold its . Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. We do not accept partial payments or deposits. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. Space is limited, and reservations are highly recommended. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . After linking, purchasing or renewing your Pass from within your online account is simple! Call center hours are 9-5 Monday . I was disappointed that more enforcement of their Covid safety protocols was not visible. Unescorted children will not be admitted to Dollywood. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. We love to go to DW in October! For less than the price of another day's admission, your group members can enjoy our park all season long! Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. For instance, in the spring, Thursdays are less crowded. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. Without a reservation, we cannot guarantee there will be availability on your day of visit. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. This allows you to park your RV in our "Permit Parking" lot. They will not be distributed just because it rains. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. May 6, 2021. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. Pigeon Forge, TN 37863 1 . Please see ourDirectionspage andDestination Mapfor a map of the area. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Refrain from fighting, horseplay, taunting or threatening remarks & gestures. For your convenience, Package Pickup is staffed until Park closing. Standard parking is $20 per car or $25 for oversize vehicles like RVs. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. Once the group returns, the adults will swap places with each other. Limited Park Capacity, Advanced Reservations Required. . Once the group returns, the adults will swap places with each other. We strongly recommend this option to expedite your group's entry into the park. Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Please stop by Guest Services to pick up your raincheck before you leave the park. TimeSaver Passes allow you expedited access to lines at select* rides. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! This length of time in line with no one being reminded to wear a mask was not acceptable. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. At this time, masking is optional for employees and guests, regardless of vaccination status. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. There is no need to call with changes to park admission only reservations until your count is final. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. They must care more about money then their patrons, because there was entirely too many people at the park. Weapons and alcoholic beverages are not permitted on Dollywood Property. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Social distancing. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. On every ride there were multiple people standing in line who did not follow the policy. Dollywood is pleased to offer a variety of parking options based on our guests' needs. . We hope it doesn't happen, but prepare just in case your little one gets separated from you. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. (There are also "mask-free break zones" but social distancing is still enforced.) Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Payment must be made with an organizational check or credit card. The daily rental fee provides each dog its own water supply. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Your email address will be validated and you will be asked for additional information to continue with your purchasing. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Rain checks will be valid for one-day admission on any operating day in the current operating season. Dollywood's Splash CountryYes. Free parking applies for visits after Gold or Diamond Season Passes are purchased. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. There was less than thaton the day we went. Established in 1986. I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. 1. Dollywood has always been proud to assist our military families. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. . Please ask any host for assistance. Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. (except for special events as designated by the Property). Ask any Host for assistance or directions. Please visit the Account Overview page. By. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. You can access them from the order History module within your account though. Please see ourGroupssection for more information. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. You can apply your paid one-day admission toward the price of a season pass. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Check refunds may take up to 15 business days. Track Your Return. DollywoodPlease visit theLost and Found Pageto file a lost item claim. But please let us know if you continue to receive this issue at 1-800-Dollywood. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Dollywood Gold Season Pass: starts at $204, which is $30 . We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Apologies for this! The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. Dollywood is granting those on a case by case . Joey Buck, park chaplain for 12 years, said Sunday services at the . Click herefor a complete listing of shows and rides available to TimeSaver users.

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