Be on the lookout if they have to ask you for more information on these requests. Replace items on website. Log in to the app if you haven't already done so. Go to the Instacart website (this feature isnt currently available in the Instacart app). Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. Authorization holds, recurring payments, and unknown charges. The Instacart app lets you track your personal shoppers progress and view item changes. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Add a photo of the item, if necessary. To favorite an item, select the item and the heart icon below it. page to review your items and add any instructions, Item instructions carry over to future orders. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. However, Instacart Shoppers can choose what customers and orders they want to take. By signing up you are agreeing to receive emails according to our privacy policy. Type your item name and see if a product matches, just in case. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. When your personal shopper begins working on your order, youll see a message in the Instacart app. When this happens, you have 3 options. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. You can adjust charges on your EBT card up until youve received your order. Your delivery driver sees these instructions when they start heading your way. Spotted something you like? Check your account to ensure you are getting points for these trips. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. Log in to help us get you to the right help quickly. Note certain items, such as alcohol, may not be added after your order is placed. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Tap Credits, promos & gift cards. Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. Log in to help us get you to the right help quickly. . . Scroll down to Your preferences and click Other options, or Approve. Click Cart in the top right. This is part of the onboarding process for an in-store shopper. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Learn about contacting your shopper. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). wikiHow is where trusted research and expert knowledge come together. This article has been viewed 15,409 times. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. Tap Account > Your orders. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. This article will explain how you can add a special request to your Instacart order. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. Need to give your driver last-minute delivery instructions? Tap Your orders. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. Cosco..for one person?? You can view your favorites under the Buy It Again category on a store's homepage. Log in to help us get you to the right help quickly. . Select the order you want to cancel by scrolling down the list. for the item or something that the Shopper wouldn't expect to do. On the website. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Indicates whether the order received Instacart+ membership benefits. Tap the current order. They offer no department, resource, phone number or other, for us to dispute these issues. ). again to view all the completed changes and items in your order. Thanks to all authors for creating a page that has been read 15,409 times. We make it easy to find items from your favorite retailers and have them delivered right to your door. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. Place an order on Instacart. Tap Go to Checkout and scroll down to Delivery Tip. This is the default option for when items arent available. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . . If your personal shopper hasnt begun your order, you can update your order in the Order page. After placing your order, you can select replacement items if the item you want is out of stock. Your groceries will be on their way in no time. This article has been viewed 15,409 times. The first step is actually making the purchase. Tap Add promo or gift card. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. 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