Poor customer service is the biggest pet peeve to DoNotPay. You will enter your community username and new password and done! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The seller would net $85.. Clear your Internet browsers cookies and cache. StubHub to refund canceled events after pandemic complaints - USA TODAY does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Please note that, for canceled events, no . We just sent you a welcome email. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Depending on where you live and how you got the tickets, you may be due a cash refund. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Stubhub said they have the seats were listed until a hour past kickoff. It is possible to request a refund on a purchased StubHub ticket manually. The cash refund will be issued by May 31, 2021 and will. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Dorado, PR 00646, Metro Office Park Congratulations on your sale. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. I had a fraudulent charge on my credit card account from Match.com. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Listings for companies similar to StubHub: Customer service is awful. Maryland: The clause is designed to protect both buyers and sellers. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. You already know that. Absolutely, you can list these tickets for sale on our site ! Opinions are our own, but compensation and in-depth research determine where and how companies may appear. How do I contact StubHub for a refund? Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Combined with viagogo, we now span 90+ countries around the world. Had a concert canceled because of COVID-19? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Yes StubHub changed its refund policy about a month ago. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Marrali just wants her money back, and she's not the only one. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Check out the table below to see the best alternatives to StubHub. There you will see your canceled event credit along with a link to request a refund instead. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. What a horrible service! Learn more about how we make money. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Ads by Money. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. You can reach the corporate office at 415-222-8400. I been buying and selling for 12 years with them. . To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Customer service all the way to your seat, 2000-2022 StubHub. This number works. Those will be paid out by the end of May. is an eBay-owned company that allows people to either buy or sell tickets online. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. We are changing the way you register and sign-in to the StubHub Community. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. South Carolina, Great so in the future dont use stub hub because you cant get your money back. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Thanks SO much! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. So the funds are available but you only adhere to the state-by-state laws? Who do I contact? Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Purchased 2 NFL tickets on StubHub. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. I had to ask for a manager. From everything weve seen, the StubHub customer support is quite thin, to say the least. The April 25th show was canceled due to COVID-19. If you purchased on a registered account, your credit is available within your StubHub Wallet. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Solved: Refund in Progress - StubHub Community StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Ticketmaster will be the only place selling VIP Tickets though. Supervisor " would NOT SPEAK WITH ME. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. 7 calle 1, Suite 204 The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. And never again. You never know when you might find yourself financially strapped - the good news is you have options. All rights reserved. Customer Service training is needed. Click here to explore your options! StubHub - Buy & Sell Concert, Sport & Theatre Tickets The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The old bait and switch! By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. This means sellers set the ticket prices. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. StubHub is a marketplace where fans buy from and sell tickets to one another. Offers may be subject to change without notice. Please take the tickets directly to the box office for a refund. You can also try refreshing your Listings page. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We will process the refund to your original payment method within 5 days. Hawaii The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Make sure your email address is spelled correctly. "So were afraid that its just gonna be money thrown to the wind.. Guaynabo, PR 00968. Phone Call 1-866-788-2482. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Solved: Refunds - StubHub Community Customerscomplained to the media andfiled lawsuits. Refunding tickets to a cancelled event - stubhub.community but I havent been able to get in contact with anyone from StubHub. Enter your gift card PIN in the PIN field when prompted. Horrible customer service. New Jersey I live in GA - was supposed to go to a premier league game in England in March. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Buy sports, concert and theater tickets on StubHub! What Qualifying Event Would Trigger 18 Months COBRA Continuation? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Colorado: 8,688 customers due $3,120,442 in refunds. Danielle is the author of this solution article. Otherwise you will receive a voucher for 120% of your purchase price. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. StubHub to refund canceled events after pandemic complaints - KXTV 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Are You Having Trouble Getting in Touch With StubHub? A million dollar company can not compensate a loyal customer a few hundred bucks. JEVAR IS WHO HANDLED MY CALL. Lets dive into it right away. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! If that doesnt happen, we will locate comparable replacement tickets or send you a refund. See detailed StubHub customer service rankings, employee comments and much more from our sister site. The company prides itself on being a Fan-to-Fan service. Let us teach you the major money lessons you NEED to know. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. https://money.com/stubhub-refunds-covid-19-cancellation/. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." All Rights Reserved. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Click that link and you're good to go. No problem. There's a class action lawsuit against StubHub from other customers who want a refund too. Customers can keep their credits if they like. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. To reach Customer Support call 1-866-788-2482. 0. I waited 2 days and tried the access code again..still nothing. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. International orders are handled a bit differently than those within the US, @Lighty7. We have a great help article here which provides the steps to list these Mobile Transfer tickets. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. 6:00 AM - 7:00 PM PT weekends. They're upset StubHub is refusing to . Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. DoNotPay can be by your side during the process and help you sue any company in small claims court. Get useful tips, expert advice and cute animals in your inbox every week. She came back and said I'm refunding your money butand then starts fighting with me again. The corporate office phone number is 415-222-8400. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Concert canceled? Ticketholders have issues getting refunds - KSDK I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. 03-31-2022 08:37 AM. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub sellers set the price of their tickets. Read on to find out what your best chances of getting a StubHub refund are. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Remember, your order is covered by our FanProtect Guarantee." Another way you might reach the company is by sending them an email. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Click on any of the links and there is a private message link on the moderators page They can assist you. StubHub also has live chat operating 24/7. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! You have lost a customer for life! They showed my same seats that they cancelled sold and the payout. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. . Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. How do I contact StubHub for refund? If your payment is pending, well cancel the payment. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Enter your gift card number in the Add a Fancode & gift code section. The clause is designed to protect both buyers and sellers. Solved: Refund Request - StubHub Community How long do StubHub refunds take? - AdvertisingRow.com Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub issuing refunds for events canceled due to COVID - The Enquirer on 2/28 at 12:51PM Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Your sale is valid and you will be paid on your sale 5-8 business days after the event. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). If its past 10 AM on the day of your event and you dont have the tickets, please contact us. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. See if youre using the right email and password. Click your state to see if you qualify! How do we request the refund? It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Youll get a refund if your event is cancelled and not rescheduled.
